Operational Improvement

Discover. Understand. Correct.

Every business faces challenges. From employee turnover to seasonal business changes and management styles the potential for operational deficiencies is ever present. ImageReps offers your business over 40 years of hospitality management, training and process improvement when you need it most.

ImageReps will:

Conduct Mystery Shopper assessments built to your property, service and brand standards

Analyze on and offline customer feedback and provide customized reporting

Build operational tools customized for your business including service culture, operating procedures, training guides, positional scripting and more

Deliver online and onsite training solutions targeted toward your specific areas of opportunity

Why ImageReps

  • 88% Of Consumers Trust Online Reviews As Much As Personal Recommendations
    BrightLocal Consumer Review Survey 2014
  • Restaurants that boost their Yelp rating by one star can increase revenues by 5% to 9%
    Harvard Business School Study, 2011
  • Four or more negative articles about your company or product appearing in Google search results is likely to cause you to lose 70% of potential customers
    Moz, 2015
  • Hotels that responded to reviews within 1 day recorded an average of 52.3 percent increase in occupancy rates
    Medallia, March 19, 2015

Ready to be our newest partner?

We'll build you a custom proposal!

Like our page
Follow Us
Follow Us
Follow Us
Circle Us